Objective To secure a position in Sales or Sales Management, which allows me the opportunity to utilize my organizational skills, teaching/mentoring skills, team building experience, management experience, technical expertise, marketing/public relation’s background, interpersonal talents, and sales experience, and allows me to continue to grow and develop these skills.
Education
University of Georgia at Athens – BS of Marketing Education 1982
Darton College, Albany, GA – Associate of Arts 1980.
Skills
Advanced computer skills with proficiency in Office 2000 Suite, Word, PowerPoint, Corel Draw and PhotoPaint, Photo Suite, Quark, Page Maker, Printmaster, Lotus, Lotus Notes Freelance Graphics, Outlook, Microsoft Front Page, Excel, Access.
Excellent interpersonal skills and presentation skills.
Successful Sales, Sales Management, supervisory, and budgeting experience.
Ability to manage and account for resources and coordinate efforts of other departments and staff.
Major project management experience.
Strong analytical and problem solving skills.
Published materials experience from conception to creation to publishing. Including technical writing.
Strong verbal and written communication skills
Work best when handling multiple priorities and multiple tasks.
Strong organizational and planning skills.
Experience in direct client interaction, media relations, and consumer relations.
Field credit and collections experience while maintaining customer rapport.
Development and overview of sales and staff training programs.
Work Experience
ICI Paints/The Glidden Company, 2001 – Present
Commercial Sales Representative
ØManage Home Depot and ICI National Account Customers in the Manufactured Housing and Property Management Markets
ØManage Home Depot Account Managers in various markets in sales, management, and service of major Home Depot contractor customers.
ØTrain Home Depot Account Managers in technical aspects of commercial coatings.
ØMaintain continuous communication with all levels of Home Depot Management
ØDevelop and present technical and marketing presentations to individuals and groups relating to Home Depot’s new Pro Sales Initiative.
ØGrew sales 143% in 12 months and 130% in the second year; 140% in 3rd year. #1 Ranking in 2004 Pinnacle Rankings for Prior Year comps
ØExceeded prior year sales of professional products in seven of the last eight quarters, including the last four consecutive quarters.
Ø2003 National Grand Slam Winner for sales over prior year
ØDeveloped highly successful partnership with Home Depot Management. This partnership enabled Glidden to introduce new products into the Home Depot product mix and created unparalleled cooperation.
ØIdentified, developed, and secured a number of high profile, high volume accounts resulting in increased sales volume for Home Depot.
ØAwarded Alabama Apartment Association Vendor of the Year 2004
The Home Service Store, 2001
District Manager
ØNational member organization affiliated with Sam’s Club that provides prescreened, licensed, and insured contractors to members.
ØIdentify prospective contractors and promote the value of participation by independent contractors in the HSS referral program.
ØRun criminal, credit, reference, and security background checks on tradesmen
ØDevelop a member/customer base and develop potential work orders/leads for bid by contractor members
ØResolve disputes arising from materials/workmanship, acting as an unbiased third-party
ØManage contractors and assign work order based on contractor experience
ØBecame the top performing territory in the southeast in contractor recruitment in less than 90 days.
ØSalesperson of the Month – April 2001, May 2001
The Carpet Buyers Handbook (carpetbuyershandbook.net) 2000 - Present
ØOwner, site developer, web master, author, sales
Ø#1 Ranked Carpet website based on traffic levels on the WWW, as a hobby
ØSite is comprised of 251 sections with over 1600 pages of unbiased carpet information
ØAverage daily unique visitor count – 2100, Average daily page loads – 19,000, Average daily hits – 110,000
ØTop 10 search results on Yahoo & Google in more than 1300 keyword searches
ØConsumer reference site for buying carpet
Collins & Aikman floorcoverings, 1999 – 2001
Technical Manager
ØManaged Product Care Division and field Staff
ØManaged Technical Sales Support and Staff
ØOversight of lab staff and product testing
ØOversight of field claims technicians
ØOversight of all project bids and creation of bid materials
ØAssessment, intervention, and correction of product care programs.
ØHandled field claims for key accounts, special customers, litigation cases
ØOrigination, submission, and processing of patents (Holder of 3 patents)
ØEstablishing successful product/facility care programs for Microsoft, Compaq Computer, Perkins Restaurants, PetroCanada, Dell Computer, Virginia Power and Light, Eat n’ Park, Bennigans Restaurants, The Hartford Insurance, Motorola inc., Cleveland Clinic, Pioneer Homes, Encore Senior Living Centers, Zales Corporation, TVA, State Farm, Auburn University, Berkshire Grills, NorWest Mortgage, South Beach Clinic, Shoney’s Restaurants, Evanston Hospital.
ØPerformed biological evaluation and assessment of hurricane damaged facilities in the Florida Keys following Hurricane Irene.
oDeveloped a plan for renovation and restoration geared toward biological contamination.
ØPerformed biological evaluation and assessment for Disney World relating to concrete vapor emissions. Numerous toxigenic molds identified. Developed a plan for restoration and assessment.
ØPerformed biological evaluation and assessment for St. Luke’s medical center (a center in which numerous patients had died due to exposure to biological toxins). Identification of numerous toxigenic molds and virus’. Developed plan to reduce the likelihood of future nosocomial infection.
ØAuthor of Current Powerbond Product Care Guide
ØOriginator and developer of standardized test practices for comparison of relative drying time of various carpet flooring surfaces. Developed Marketing materials to promote the advantages of Powerbond in attaining rapid drying.
ØOriginator and developer of standardized test practice for water recovery for extractors. Developed Marketing materials to communicate the advantages of Powerbond enhanced water recovery.
ØOriginator and developer of standardized test practice for comparison of Powerbond soil removal efficacy. Developed Marketing materials to communicate enhanced soil removal capability and effect on maintenance costs.
ØOriginator and developer of standardized test practice for the comparison of textile floorcoverings under rolling traffic while wet.
ØOriginator and developer of standardized test practice for the evaluation of cleaning chemicals and their effect on resoil potential.
ØDeveloped PowerPoint Presentation and learning modules for field marketing use in the general field of Indoor Air Quality, including sections on biologicals, allergens fungi, bacteria, airborne particulates, and product care and IAQ.
ØDeveloped and presented PowerPoint Presentations and hands-on training exercises in Powerbond spot removal for end user custodial staffs.
ØManaged staff including placement and termination.
ØResponsible for budgeting and allocation.
Carpet and Rug Institute – 1992-1999
Technical Manager
ØAuthor of the CRI Spot Removal Guide and Web Page
ØAuthor of the CRI Carpet and Rug Care Guide
ØAuthor of Floor Covering Maintenance for School Facilities
ØAuthor of the carpet industry flood damage and carpet-cleaning standard.
ØManaged and directed the carpet industry biological testing program. Including Tampa School Study, Alafia Elementary Project, and Homestead High School Project. Claude Pepper Project, Okeechobee Project, Scottsdale Project, Biological efficacy Removal/Environmental chamber project.
ØManaged/directed Washington D.C School Project involving the charitable contribution of flooring material, IAQ Testing, floor maintenance, cleaning equipment donation, etc in cooperation with the White House and EPA.
ØManaged/directed the CRI/Industry Cleaning and Maintenance Committee
ØManaged/directed the CRI/Industry Claims Committee
ØManaged/directed the development and creation of the CRI/Industry Vacuum Cleaner Testing Program
ØCarpet Industry Representative on the ASTM F-11 Vacuum Cleaner
ØDeveloped course material, PowerPoint presentations, and taught numerous courses on Carpet and Facility Indoor Air Quality
ØDeveloped course material, PowerPoint presentations, and taught numerous courses on Facility Maintenance Planning and Implementation
ØKeynote Speaker for Von Schrader National Sales Conference
ØKeynote Speaker for SteamWay Extravaganza
ØSix time presenter at the CRI Technical Conference
ØAuthored numerous magazine articles at the direct request of publishers.
ØRecipient of the 1995 Cleaning Industry Appreciation Award given to the top individual in contributions to the carpet cleaning industry
ØDeveloped and taught certified course titled “Carpet and Indoor Air Quality” which awarded continuing education credits for architects
ØDeveloped and taught certified course in facility maintenance for architects and facility managers
ØRegular speaker for large sanitary supply, carpet cleaning, and facility maintenance conventions. Presentations generally presented to 100 to 500 people.
ØAuthored, designed, and developed national industry publications, marketing material, web site content, and other promotional materials
ØMember of IICRC Certification Board
ØContributor/participant in the development S500 Water Damage Standard, S1 Carpet Cleaning Standard, and Commercial Carpet Training Certification Program.
Birthed and developed a textile cleaning, restoration, claims inspection, and consulting company for residential, commercial, and manufacturing clients.
Grew the business to $160,000/yr in two years, as a hobby business.
Business specialized in claims assessment, correction, commercial facility maintenance, carpet cleaning, and flood damage restoration.
Sold the business to accommodate increased travel schedule.
Shaw Industries – south Florida 1989-1992
Account Manager
Managed major accounts including, Miami Rug, Ryland Homes, Pulte Homes, Lennar Homes, Federated Department Stores
Top Ten Territory in Sales Volume
Increased sales from $1.4 million to $6.3 million (Avg. industry sales per Rep. $1.5 million)
#1 in sample placement (sales) July, August, October, November 1989
#1 in sample placement (sales) February April, September 1990
#1 in sample placement (sales) January, June, July 1991
Largest percent sales increase 1990
Promoted to District Manager 1992
SalemCarpets – Indianapolis area 1985 – 1989
District Manager
Increased Sales from $1.2 million to $4.4 million
Named salesman of the month eight times
Salesman of the year 1988
District Manager of the Year 1989
Highest Average Net Selling Price Award 1988
Lowest Customer Disputed items and Deductions Award 1988 and 1989
#1 in Sample Sales 1988 and 1989
#1 in Sample Recovery Percentage 1988 and 1989
Performed over 600 field claims inspections
Received “Lowest Claims As A Percent of Sales” Award 1987 and 1988
Met or surpassed established sales budget in 42 of 45 months
Dalton High School – Dalton, GA 1982 – 1985
Marketing Education Coordinator
Taught Marketing, Management, Advertising, Economics, Sales to college-bound students
Hold a Valid Georgia Teachers Certification
Inducted into the Georgia Marketing Education Hall of Fame (1982)
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